Pôle Services à la Personne PACA

The priority chosen for the implementation of the Marseilles pilot site was digital inclusion. Specifically, the challenge at the local level was to respond to the problem of older adults’ digital exclusion, especially of the more vulnerable and isolated ones, by being part of a participative dynamic aiming to increase their digital autonomy. The actions implemented were the creation of a service hosted by the national association Les Petits Frères des Pauvres offering regular digital support for older adults, and the training of volunteers in order to enable them to effectively provide this type of support. The main goal of the training and the new service was to support seniors, volunteers, and social workers to increase access to digital services with a specific focus on health and administrative domains.

The French TRIO:

Representative of the local structure: Jean-Stéphane BORJA, Project Manager at Pôle Services à la Personne Paca, an association of health, social, medico-social and home services organisations and providers, which aim is to build a coordinated health, care and help circuit for people living at home.

Representatives of the elderly: Yves POIRIER, volunteer at Petits Frères des Pauvres, a French association fighting against isolation and loneliness of the elderly.

Methodological facilitators, Ingrid DROMARD & Tine ROTH, UGA post-doc UGA - PhD in Philosophy and work analysis

The French TRIO work on two sites of the association Petits Frères des Pauvres: a family pension and a day-care center, where we met elderly people accompanied by the association. TRIO members moderated expression groups on aging well (3, 6 or 12 people) and conducted individual interviews in times of Covid. The Local Action Group takes up the themes that emerged from these expression groups and puts them in discussion with local structures and organizations.